B2B Customer Communities Need An AI-Powered Reboot
If you’re a B2B community manager and a fan of epic adventures, the blockbuster film The Odyssey might feel … ...
Thursday, August 6, 2026
Tag: Customer
What Optimizely Customer Zero Teaches About Agentic AI Governance
This is the story behind writing Customer Zero Case Study: Optimizely Shows AI Success Requires Operating Model Governance. When I ...
US Federal Government Customer Experience Suffers Its First-Ever Significant Decline
Each year, Forrester publishes its US Customer Experience Index (CX Index™) rankings, benchmarking CX quality across 11 industries plus the ...
SAP’s EU Settlement Shifts ERP Customer Leverage
On July 9, SAP reached a settlement with the European Commission that closes an antitrust investigation into SAP’s maintenance and ...
Fidelity data breach: Deadline looms for up to $5,000 per customer settlement payouts
A $2.5 million settlement for a data breach that compromised consumer information on Fidelity Investments' website is just days away ...
How AI Impacts The Customer Service Job Market
We know that companies right now are heavily investing in customer service technologies with embedded AI capabilities. Companies are using ...
Spectrum makes significant decision as customer losses mount
Spectrum, which is owned by Charter Communications, has decided to make another significant workforce change as it continues to battle ...
Customer Zero Programs Prove That AI Works When Humans Change
I’m thrilled to announce new research, Customer Zero Programs Are A New Trust Test For Autonomous Execution: Why “Prove You ...
The oldest known written customer complaint is a 3,750-year-old clay tablet from ancient Ur, where a furious customer named Nanni accused the merchant Ea-nasir of delivering sub-standard copper — proof that bad reviews are almost as old as writing itself
In the British Museum’s Mesopotamian collection sits a palm-sized rectangle of baked clay, catalogued as UET V 81. It is ...
From Chaos To Control: How Fleet Visibility Improves Customer Experience For Local Businesses
If you have a fleet that makes service calls or deliveries, you really need to know where they are and what they ...
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