Tag: Customer

Oxford Quantum Circuits (OQC), a superconducting quantum hardware spinout from Oxford University, has closed a £260 million Series C. It ...

Forrester predicts that by 2030, AI will cause 49% of current customer service jobs to disappear. We already see contact ...

Under its new CEO, Target has been making major changes to its stores in recent months to reconnect with customers ...

Inbound was the first GTM function ripe for AI. Now the question is – what’s next.  AI SDRs, conversational chat ...

Retail banks are moving fast on AI in 2026. Budgets are growing. Roadmaps are packed. Internal momentum is real. Customer ...

Insider One, an agentic customer engagement platform, has acquired Bluecore, a retail martech unicorn serving more than 400 US enterprise ...

In April 2026, a JetBlue customer posted a public complaint about a sudden $230 fare increase. JetBlue replied with a ...

At this year’s B2B Summit, one thing was clear: The ground has shifted for go-to-market teams. Leaders know they need ...

AT&T has been rapidly revamping its wireless offerings as it struggles to keep customers from switching to growing competitors. After ...

Leaders across technology, marketing, and customer experience all agree that trust is the foundation for AI’s success. Yet despite the agreement ...