A certain traveling beaver isn’t passing with his current report card.
Several Buc-ee’s locations on the Better Business Bureau website have received an “F” rating from the nonprofit organization because it says the Texas-based travel center has failed to respond to 88 customer complaints. As of March 11, 38 Buc-ee’s locations in Alabama, Georgia, Kentucky, Tennessee and Texas received the low-grade rating.
Similar to review sites like Yelp, anyone can submit a complaint about a business on the Better Business Bureau website. Of the 88 outstanding Buc-ee’s complaints, the oldest unanswered submission dates back to March 2023, with the most recent filed in February 2026, as of March 11.
Common complaints about the beaver-laden travel center include issues with the car wash, broken or ineffective merchandise and erroneous card charges. Several customers also said they filed a complaint on the Buc-ee’s website but had not heard anything back from the company.
Buc-ee’s did not immediately respond for comment about the “F” rating when contacted by USA TODAY on March 11.
How does a business receive an ‘F’ rating from the BBB?
The Better Business Bureau assigns ratings on a scale of A+ to F. Ratings are based on information the nonprofit can obtain about the business, including public complaints, according to the Better Business Bureau’s website.
“BBB ratings are not a guarantee of a business’s reliability or performance. BBB recommends that consumers consider a business’s BBB rating in addition to all other available information about the business,” the group’s website says.
What is the better business bureau, or BBB?
Founded in 1912, the Better Business Bureau, or BBB, is a nonprofit organization that aims to provide transparency about businesses to the general public. The BBB offers a paid accreditation program for businesses, allows consumers to leave public reviews and submit official complaints, and operates its letter-grade rating system to help consumers get a better idea of a business’s practices.
Greta Cross is a national trending reporter at USA TODAY. Story idea? Email her at [email protected].
This article originally appeared on USA TODAY: 38 Buc-ee’s get ‘F’ rating from Better Business Bureau. Here’s why
Reporting by Greta Cross, USA TODAY / USA TODAY
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